Policy – Amami Antwerp
Shipping Policy
We ship with care, because your hair deserves to arrive in perfect condition.
Processing Time
All orders are processed within 2–5 business days. Custom wigs or special requests may require extra time — you will be notified via email.
Shipping Time
- -1–3 business days
- 3–7 business days
- 5–10 business days
Please note: Total delivery time = 5–10 business days, depending on your location. All orders come with a tracking number. You’ll receive an email with tracking information once your order ships.
Need express shipping? Contact us via WhatsApp before placing your order and we’ll do our best to assist you.
Shipping Costs
We offer free worldwide shipping. However, please note that orders outside of Europe may be subject to customs duties or import taxes, depending on your local regulations.
Returns & Exchanges Policy
Due to the nature of our products and hygiene standards, all sales are final.
Can I return or exchange my order?
We do not accept returns or exchanges once the product has been opened, worn, or altered in any way. Please make sure you select the correct texture and length before purchasing.
Wrong or Damaged Order?
If you receive the wrong item or your package arrives damaged, please email us at info@amamiantwerp.com within 48 hours of delivery, with your order number and clear photos. We will review and resolve the issue as quickly as possible.
Order Cancellations
Orders may only be cancelled within 2 hours of placing the order. After that, we begin processing your hair and cannot cancel or refund.